When you invite a technician from a Raleigh NC heating and air business into your home, you observe a uniformed professional ready to diagnose and fix your system. What you don't observe is the rigorous training regimen, certification, and safety protocols that make them an expert—and safe for your family and you.
At Ultra Air Heating & Cooling, we believe that the quality of our work is only as high as the individuals performing it. That is the reason why we invest significantly in a "behind the scenes" culture of constant education and uncompromising safety. We do not hire technicians; we cultivate highly-skilled professionals committed to perfection.
The following is an overview of the fundamental principles that set a premier Raleigh HVAC firm apart from the competition.
Technician status isn't merely wrench-turning; it's about understanding complex systems, properly diagnosing malfunctions, and communicating with high-tech gear. That requires a level of knowledge far in excess of a mere license.
A top Raleigh NC heating and air conditioning contractor doesn't hire licensed techs—s/he expects and inspires them to achieve higher-level certifications. North American Technician Excellence (NATE) is the best-known certification in our field. NATE-certified techs have proven their expertise by passing a series of tough, real-world tests. These certifications ensure a technician has the ability to get the job done right the first time, resulting in less callback and a more reliable repair or installation on your part.
HVAC equipment is not universal. Each manufacturer, from Carrier to Trane, has proprietary pieces and configurations. Our service technicians are trained repeatedly, in hands-on fashion, by the very equipment manufacturers whose equipment they install and repair. This advanced training allows them to diagnose issues more efficiently and accurately, so your new high-efficiency system will be installed and repaired just as the manufacturer intended.
The HVAC industry is always in the process of being improved with new technology and regulatory updates, such as the new SEER2 standards. Training is always a process and not an event. We conduct continuous in-house seminars, new product training sessions, and best practice refresher training so our staff stays ahead of the times. This commitment means that regardless of whether you own an older model machine or the newest smart-enabled equipment, our technicians have the up-to-date knowledge to service it.
The moment we enter your home, your safety and that of your property are our greatest concerns. Our commitment to safety is a multi-step process that begins well in advance of time, before a technician even gets into their truck.
All of our employees undergo thorough background screenings and drug testing. This provides you with a further degree of protection as a client. We also have a strict code of conduct and professionalism, so every time you talk to an Ultra Air Heating & Cooling representative, you can count on being treated with respect and courtesy.
We take pride in what we do and treat your house like our house. Our safety practices are the following:
The inherent dangers of HVAC work require stringent attention to safety. Our technicians are trained in rigorous safety procedures, including proper application of lock-out/tag-out practices for electrical devices and proper handling and recovery of refrigerants, both for environmental protection and for safety.
By choosing a company that is safety- and training-focused, you're not just buying a service—you're buying peace of mind.
At Ultra Air Heating & Cooling, we pride ourselves on meeting these high expectations.
Not all companies require higher certifications like NATE. Technicians must be licensed by state statute, but a company that makes the additional investment in certifications shows a higher level of concern for quality and expertise.
You can ask the technician to give you their NATE certification card or documentation of other credentials. The majority of licensing and certification boards also have online databases in which you can look up a technician's status by name or number.
A competent technician should also don personal protection equipment (PPE) like insulated gloves, safety goggles, and shoe covers. He/she should also use special tools while working with electricity and refrigerants.
You can help by keeping the area around your indoor and outdoor HVAC units clear, so that the technician will have access to where he or she will be working, and safe for any pets.
A company that invests in training and safety might be a little more money on your operating expenses, but it pays for itself in the long run. The highly trained technician will do their job more efficiently and gets it done once right, which means you avoid costly callbacks and future problems.
Don't jeopardize the comfort and safety of your home. Choose a company that relies on expertise, professionalism, and unwavering safety measures. With Ultra Air Heating & Cooling, our commitment to excellence is what makes us stand among the leading heating and air conditioning companies in Raleigh NC.
Call us now at (919) 348-9399 to schedule a service and experience the difference for yourself with Ultra Air Heating & Cooling.
At Ultra Air Heating & Cooling, we believe that the quality of our work is only as high as the individuals performing it. That is the reason why we invest significantly in a "behind the scenes" culture of constant education and uncompromising safety. We do not hire technicians; we cultivate highly-skilled professionals committed to perfection.
The following is an overview of the fundamental principles that set a premier Raleigh HVAC firm apart from the competition.
The Foundation of Competence: Serious Training and Certification
Technician status isn't merely wrench-turning; it's about understanding complex systems, properly diagnosing malfunctions, and communicating with high-tech gear. That requires a level of knowledge far in excess of a mere license.
Industry Certifications: The Highest Standard
A top Raleigh NC heating and air conditioning contractor doesn't hire licensed techs—s/he expects and inspires them to achieve higher-level certifications. North American Technician Excellence (NATE) is the best-known certification in our field. NATE-certified techs have proven their expertise by passing a series of tough, real-world tests. These certifications ensure a technician has the ability to get the job done right the first time, resulting in less callback and a more reliable repair or installation on your part.
Manufacturer-Specific Training
HVAC equipment is not universal. Each manufacturer, from Carrier to Trane, has proprietary pieces and configurations. Our service technicians are trained repeatedly, in hands-on fashion, by the very equipment manufacturers whose equipment they install and repair. This advanced training allows them to diagnose issues more efficiently and accurately, so your new high-efficiency system will be installed and repaired just as the manufacturer intended.
Continuous Education and In-House Workshops
The HVAC industry is always in the process of being improved with new technology and regulatory updates, such as the new SEER2 standards. Training is always a process and not an event. We conduct continuous in-house seminars, new product training sessions, and best practice refresher training so our staff stays ahead of the times. This commitment means that regardless of whether you own an older model machine or the newest smart-enabled equipment, our technicians have the up-to-date knowledge to service it.
Keeping You Safe First: Rigorous Safety Protocols
The moment we enter your home, your safety and that of your property are our greatest concerns. Our commitment to safety is a multi-step process that begins well in advance of time, before a technician even gets into their truck.
Employee Filtering and Professionalism
All of our employees undergo thorough background screenings and drug testing. This provides you with a further degree of protection as a client. We also have a strict code of conduct and professionalism, so every time you talk to an Ultra Air Heating & Cooling representative, you can count on being treated with respect and courtesy.
In-Home Safety and Property Protection
We take pride in what we do and treat your house like our house. Our safety practices are the following:
- Personal Protective Equipment (PPE): Technicians are all equipped with personal protective equipment, i.e., insulated gloves and safety glasses, to protect themselves while handling high-voltage electricity and pressurized refrigerants.
- Property Protection: Drop cloths are laid to protect your flooring and furniture and shoe covers are used at all times.
- Comprehensive Clean-up: We make sure the work zone is left in as clean—if not cleaner—condition as we encountered it, with all parts and trash disposed of properly.
Electrical and Chemical Safety
The inherent dangers of HVAC work require stringent attention to safety. Our technicians are trained in rigorous safety procedures, including proper application of lock-out/tag-out practices for electrical devices and proper handling and recovery of refrigerants, both for environmental protection and for safety.
The Result: What These Protocols Mean for You
By choosing a company that is safety- and training-focused, you're not just buying a service—you're buying peace of mind.
- For Repairs: You get a proper diagnosis and a permanent fix, reducing the chances of returned service calls.
- For Installations: You get an installation that is done safely, efficiently, and to all local codes.
- For Your Family: You have a technician who not only knows their job but is a professional with concern for your home and well-being.
At Ultra Air Heating & Cooling, we pride ourselves on meeting these high expectations.
Frequently Asked Questions (FAQs)
1. Do all Raleigh HVAC companies have to have certified technicians?
Not all companies require higher certifications like NATE. Technicians must be licensed by state statute, but a company that makes the additional investment in certifications shows a higher level of concern for quality and expertise.
2. How can I verify a technician's certification?
You can ask the technician to give you their NATE certification card or documentation of other credentials. The majority of licensing and certification boards also have online databases in which you can look up a technician's status by name or number.
3. What safety equipment must an HVAC technician use?
A competent technician should also don personal protection equipment (PPE) like insulated gloves, safety goggles, and shoe covers. He/she should also use special tools while working with electricity and refrigerants.
4. Should I do something to prepare for a technician visit?
You can help by keeping the area around your indoor and outdoor HVAC units clear, so that the technician will have access to where he or she will be working, and safe for any pets.
5. Does this safety and training cost my service more?
A company that invests in training and safety might be a little more money on your operating expenses, but it pays for itself in the long run. The highly trained technician will do their job more efficiently and gets it done once right, which means you avoid costly callbacks and future problems.
Ready for the Ultra Air Heating & Cooling Difference?
Don't jeopardize the comfort and safety of your home. Choose a company that relies on expertise, professionalism, and unwavering safety measures. With Ultra Air Heating & Cooling, our commitment to excellence is what makes us stand among the leading heating and air conditioning companies in Raleigh NC.
Call us now at (919) 348-9399 to schedule a service and experience the difference for yourself with Ultra Air Heating & Cooling.